Refund in First 30 Days
If you are not completely satisfied with our webhosting services, and you notify Intelli-Net in writing via our customer portal within the first 30 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. If a refund is due, you will be notified by email; it can take up to 30 days after cancellation of your contract to receive your refund. If you have not received your refund after 30 days, please open a ticket.
If a domain name registration is associated with the account, upon the cancellation of the webhosting product, the account will be downgraded to Domain Name Registration Only.
Note: Domain name registration fees are not refundable.
Requests to Cancel After Renewal Date
You must notify Intelli-Net before or within ten days of the Renewal Date on your contract if you wish to cancel an account. Intelli-Net does not offer prorated refunds for cancellation requests submitted after ten days of the renewal date.